Limits and Fees

A small fee is applied to you add funds to your in-app wallet, perform a refund from your in app-wallet to your funding source, close your account or use your ring for a foreign currency transaction. These charges are in place because our suppliers apply them when these transaction types take place. We are working hard to reduce these.

There are no fees for checking your balance or transaction history.

You can find our full list of fees and limits (where applicable) in the table below.

Fees in GBP
Ring RRP per unit £129.00
Replacement unit fee £129.00
Refund fee (from wallet to funding source) £1.50
Closing account fee (refund) £1.50
Chargeback fee (erroneous claim) £25.00
Management fee Free
Balance enquiry fee Free
Administration fee (this fee will apply to all loading methods) 1%
Foreign exchange transaction fee 3%
Limits in GBP
Minimum Top-Up amount £10.00
Maximum Top-Up allowance per day £200.00
Maximum monthly Top-Up (per month) £6,000
Maximum Annual Top-Up (per year) £72,000
Maximum number of Top-Up attempts per day 10
Maximum single Top-Up amount £200.00
Maximum account balance at any time £2000.00
Maximum total daily spend amount £500.00

Oh dear...

If you've lost your ring or it has been stolen, please open the app on your mobile device and click to pause transactions immediately. This can be reversed if you find your ring.

If you do not have access to the app and are sure your ring is gone for good, please call 0800 0470997 to cancel your ring. Please note, this action is non-reversible and will completely disable your ring forever.

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