Warranty & Returns Policy

Warranty

Our rings carry a 12 month warranty from the date of purchase, covering any manufacturing defects. We will repair or replace any ring found to be faulty due to manufacturing defects within this time. All rings will be inspected thoroughly by our engineering team to identify the fault and either a refund or replacement will be processed.

Your right to cancel

Once your order has been confirmed via the Confirmation message on the webstore and/ or your confirmation email, you will not be able to cancel it’s delivery to you.

You have the right to change your mind and cancel your ring purchase within 14 days of delivery of your completed order, provided that your ring/s have not been activated (as stated in the ring terms and conditions). If you wish to exercise this right, you must pay the return shipping costs of the product. Please contact us for information on how to return your ring.

If you notice that you have made an error in your order details please contact us as soon as possible and we will attempt to update the details, however, this is not guaranteed. Please note our Customer Service hours are Monday – Thursday 9am-5pm and Friday 9am – 4.30pm, excluding public holidays.

Please note that any orders completed after 9pm (GMT) will be processed the next working day.

Size exchanges

Provided you have not activated the ring, we are happy to exchange it for a different size for you. Please contact us with your request. You must pay the return shipping costs of your original ring.

Please contact us if you require any assistance.

Oh dear...

If you've lost your ring or it has been stolen, please open the app on your mobile device and click to pause transactions immediately. This can be reversed if you find your ring.

If you do not have access to the app and are sure your ring is gone for good, please call 0800 0470997 to cancel your ring. Please note, this action is non-reversible and will completely disable your ring forever.

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