Our rings carry a 12 month warranty from the date of purchase, covering any manufacturing defects. We will repair or replace any ring found to be faulty due to manufacturing defects within this time. All rings will be inspected thoroughly by our engineering team to identify the fault and either a refund or replacement will be processed.
Your right to cancel
Once your order has been confirmed via the Confirmation message on the webstore and/ or your confirmation email, you will not be able to cancel it’s delivery to you.
You have the right to change your mind and cancel your ring purchase within 14 days of delivery of your completed order, provided that your ring/s have not been activated (as stated in the ring terms and conditions). If you wish to exercise this right, you must pay the return shipping costs of the product. Please contact us for information on how to return your ring.
If you notice that you have made an error in your order details please contact us as soon as possible and we will attempt to update the details, however, this is not guaranteed. Please note our Customer Service hours are Monday – Thursday 9am-5pm and Friday 9am – 4.30pm, excluding public holidays.
Please note that any orders completed after 9pm (GMT) will be processed the next working day.
Provided you have not activated the ring, we are happy to exchange it for a different size for you. Please contact us with your request.
You have 28 days from the moment you place your order to tell us you would like to exchange it and your Ring must be received by us within 14 days from when you notified us that you would like an exchange. Basically, if you request a size exchange from us, you need to send your ring back to us asap.
You must pay the return shipping costs of your original ring.
We do not accept any liability for Rings lost or damaged during shipping back to us.
We do not provide exchanges for Rings that have been activated.
Please contact us if you require any assistance.